Book a Strategy Call
Tickets keep coming after your team signs off. Bring us the coverage gaps, ticket mix, and systems you manage. We’ll work through what it takes to give your clients reliable support around the clock.
Cover Every Hour
Nights, weekends, and holidays staffed by a team that is already on shift.
Take On More Clients With the Team You Have
Grow your client base without adding every new ticket and coverage window to your hiring plan.
Keep Engineers on Escalations
Your senior people see the tickets that need their expertise. The rest is handled inside the process you set.
Supporting IT teams since 2004
What Will the Strategy Call Cover?
A working session about the coverage your team needs, with enough detail to decide whether CallTek is a fit.
We’ll look at ticket mix, coverage hours, systems, handoffs, and the points where work starts to pile up.
After-hours tickets, repeatable support work, monitoring, or customer conversations that land outside your team’s hours or capacity.
Coverage hours, team structure, escalation paths, and the commercial picture based on your actual volume.
Start Each Day With a Clear Queue and a Clean Handoff
Every after-hours password reset and routine ticket your senior engineer handles is time pulled from the client work they were hired to do. CallTek works the tickets inside your agreed scope, in your systems and to your escalation rules.
Tier 1 requests within scope have been resolved or documented.
Tier 2 work has been triaged against the escalation path you set.
Monitoring issues are flagged before they become client calls.
Your day shift receives status and next actions for work that needs them.
What CallTek Can Take Off Your Plate
What Happens After You Book
1
You Send the Form
Share the coverage gap you want to solve. It goes straight to a person.
2
We Set a Time
An operations lead replies within one business day to schedule the strategy call.
3
We Map the Operation
A working session with whoever owns your queue, so the model reflects how your team runs today.
4
You Get a Clear Next Step
If there’s a fit, the model we worked out on the call comes back as a written proposal you can take to your team.
Ready to Close the Gaps in Your Coverage?
Need Something Else?
If CallTek supports it under another company’s brand, that company’s support line is the fastest route to help
Your account manager is the quickest route.
Our teams in seven countries are hiring. See open positions
CallTek Offices
Nine sites across seven countries. Wherever you're writing from, enquiries reach the same team at sales@calltekinc.com.
USA HQ
- Headquarters 572 Wald, Irvine, CA 92618
- +1.949.268.9196 opt 2
- sales@calltekinc.com
Guatemala
- 16 Calle 0-55 Zona 10, Torre Internacional, Nivel 13 Guatemala, Guatemala
- sales@calltekinc.com
Philippines
- 9F JY Square IT Center 3 No. 1 Salinas Drive Lahug Cebu City 6000
- 2E1 CED Bldg., Mabuhay IT Park, National Highway, General Santos City
- +63.32.232.5053
- +63.32.236.1903
- sales@calltekinc.com
Honduras
- Galerías, San Pedro Sula Cascadas Mall, Tegucigalpa
- sales@calltekinc.com
Caribbean
- Calle San Luis No. 11, Santiago, Dominican Republic
- sales@calltekinc.com
India
- Gera’s Imperium Alpha Office Number 603, Kharadi IT PARK Pune, Maharashtra, India, 411014
- +1.949.268.9196 opt 2
- sales@calltekinc.com
Mexico
- Calz. Gral. Mariano Escobedo 220, Anáhuac I Secc, Miguel Hidalgo, 11320 Ciudad de México, CDMX, Mexico
- sales@calltekinc.com