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US Careers at CallTek

Grow Your IT Career.
Build Your Life at CallTek.

We’re hiring remote technical support, NOC and IT helpdesk roles across all 50 states. You’ll get hands-on training, vendor certifications and a clear path from Level 1 to Level 3.

Apply Now
A training room full of smiling employees
Employees with paddles after a pickleball session
Team members in CallTek polos in front of a CallTek backdrop
The Yellow Cosmos team in jerseys on the basketball court
A CallTek team member giving a thumbs up on assessment day
Teammates striking playful poses together in a meeting room
A training room full of smiling employees
Employees with paddles after a pickleball session
Team members in CallTek polos in front of a CallTek backdrop
The Yellow Cosmos team in jerseys on the basketball court
A CallTek team member giving a thumbs up on assessment day
Teammates striking playful poses together in a meeting room

  • Promoted from within

    Our NOC supervisors and managers started on the same queues you could join today.

  • Remote in all 50 states

    Work from home, wherever you live in the US. No commute and no relocation.

  • Certifications clients ask for

    Level 3 engineers can certify on Ruckus, Fortinet, Palo Alto Networks and RG Nets.

Open roles

Teams Hiring Now

Pick a team to see its open US roles on Workable. Every US role is remote.

Network Operations Center

  • NOC Tier 2 Monitoring
  • NOC Tier 3
  • NOC Engineer
  • Team Lead
  • Supervisor

Technical Support

  • Technical Support Engineer L1
  • Technical Support Specialist I and II
  • Level 3 Network Technical Support Engineer

IT Helpdesk and MSP

  • IT Helpdesk/MSP
  • Tier 4 IT Helpdesk/MSP/NOC Support Agent
  • IT Associate

Network and Security Engineering

  • IT Security Analyst
  • IT Network Engineer (PBX)
  • Corporate Connectivity Network Engineer

Training, Quality and Operations

  • MSP Trainer
  • Customer Service Trainer
  • WFM Real-Time Analyst
  • Incident Management
  • Supervisor

See All Open Positions

Your Career Path

A Certification Path From Level 1 to Level 3

Your next level has a real standard behind it: training, an exam, and work you can prove you are ready to take on. Pass it, and you move into more complex tickets, larger accounts, and, for many CallTek engineers, leadership responsibilities.

  1. 1
    Level 1

    Earn Your Place on the Team

    Three days of training, then the exam on day four. Pass it, and you’ve earned your place on the team.

  2. 2
    Level 2

    Take On More Complex Work

    Most engineers reach Level 2 within one to two years of joining. It opens up more of the queue and prepares you for Level 3.

  3. 3
    Level 3

    Prove It in the Lab

    Ten days of lectures and lab work lead to an assessment that is half written and half hands-on. The lab setup has to work.

  4. 4
    Vendor Certifications

    Add the Names Clients Ask For

    Level 3 engineers can certify on the hardware and security platforms our clients run.

Ruckus

RAICX and RASZ: routing, switching and wireless access points

Fortinet

NSE1, NSE2 and NSE3: network security and operations

Palo Alto Networks

Cybersecurity, network security and threat prevention

RG Nets

Advanced networking for real-world deployments

Your development can extend beyond one account. The Shared Team creates cross-training opportunities, while QA or your account lead can arrange customer service coaching or a technical refresher when needed.

What You Get

Benefits That Reach Beyond Your Shift

Government-mandated benefits are the baseline. These are the practical benefits and extras CallTek adds.

Pay and Bonuses

  • Performance and certification bonuses
  • Monthly and quarterly attendance bonuses
  • Referral bonuses*
  • Kudos recognition you can earn throughout the year

Time Off

  • Vacation and sick leave
  • Five additional days of bereavement leave, plus financial assistance

Health

  • Life insurance*
  • A yearly health subsidy for medicines and eyeglasses
CallTek team members sharing a meal together
CallTek team members sharing a meal together
CallTek team members sharing a meal together

Team Life

  • A team socialization budget for every employee
  • Gifts for your birthday and work anniversary

*Benefits may vary by location and country.

How We Work

What We Expect From Each Other

Teamwork and Accountability

We back each other up, own our work, and follow through on what we commit to.

Mutual Respect and Open-Mindedness

We listen carefully, speak plainly, and treat every person with respect.

Proactivity and Innovation

We spot problems early, bring forward better ideas, and keep improving how we work.

Honesty and Integrity

We do the right thing, communicate openly, and earn trust through our actions.

Desire for Excellence

We hold a high standard for our work and keep building the skills to meet it.

How to Apply

What Happens After You Apply

  1. 1

    Find Your Role

    Browse open positions on Workable and pick the US role that suits you.

  2. 2

    Apply Online

    Send your application directly to the CallTek recruitment team.

  3. 3

    Talk With Recruitment

    A recruiter will contact you to discuss the role and explain what happens next.

  4. 4

    Train for Your Role

    Seven days of customer service and communication training and eight days of technical training, all delivered remotely.

Find Your Role and
Apply Today

Apply Now

Looking for Something Else?

Having trouble with a product?

If CallTek supports it under another company’s brand, that company’s support line is the fastest route to help.

Looking for outsourced support?

Book a strategy call with our team.

Questions about a role?

Email joinus@calltekinc.com