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Careers at CallTek

Grow Your IT Career.
Build Your Life at CallTek.

At CallTek, you’ll get hands-on training, vendor certifications, benefits for you and your family, and a clear path from Level 1 to Level 3.

Apply Now
A training room full of smiling employees
Employees with paddles after a pickleball session
Team members in CallTek polos in front of a CallTek backdrop
The Yellow Cosmos team in jerseys on the basketball court
A CallTek team member giving a thumbs up on assessment day
Teammates striking playful poses together in a meeting room
A training room full of smiling employees
Employees with paddles after a pickleball session
Team members in CallTek polos in front of a CallTek backdrop
The Yellow Cosmos team in jerseys on the basketball court
A CallTek team member giving a thumbs up on assessment day
Teammates striking playful poses together in a meeting room

  • Promoted from within

    Our NOC supervisors and managers started on the same queues you could join today.

  • Night Differential Pay*

    Earn extra pay for qualifying hours worked at qualifying locations.

  • HMO within days of starting*

    Add up to two dependents after regularization. CallTek pays half of each premium.

Open roles

Teams Hiring Now

Explore current openings by team. Roles change often, so our jobs board always has the latest list.

Network Operations Center

  • NOC Tier 2 Monitoring
  • NOC Tier 3
  • NOC Engineer
  • Team Lead
  • Supervisor

Technical Support

  • Technical Support Engineer L1
  • Technical Support Specialist I and II
  • Level 3 Network Technical Support Engineer

IT Helpdesk and MSP

  • IT Helpdesk/MSP
  • Tier 4 IT Helpdesk/MSP/NOC Support Agent
  • IT Associate

Network and Security Engineering

  • IT Security Analyst
  • IT Network Engineer (PBX)
  • Corporate Connectivity Network Engineer

Training, Quality and Operations

  • MSP Trainer
  • Customer Service Trainer
  • WFM Real-Time Analyst
  • Incident Management
  • Supervisor

See All Open Positions

Your Career Path

A Certification Path From Level 1 to Level 3

Your next level has a real standard behind it: training, an exam, and work you can prove you are ready to take on. Pass it, and you move into more complex tickets, larger accounts, and, for many CallTek engineers, leadership responsibilities.

  1. 1
    Level 1

    Earn Your Place on the Team

    Complete three days of classroom learning and take the exam on day four. Pass it, and you’re ready for regularization.

  2. 2
    Level 2

    Take On More Complex Work

    Most engineers reach Level 2 within one to two years of joining. It is the step that opens up more of the queue and prepares you for Level 3.

  3. 3
    Level 3

    Prove It in the Lab

    Ten days of lectures and lab work lead to an assessment that is half written and half hands-on. The lab setup has to work.

  4. 4
    Vendor Certifications

    Add the Names Clients Ask For

    Level 3 engineers can certify on the hardware and security platforms our clients run.

Ruckus

RAICX and RASZ: routing, switching and wireless access points

Fortinet

NSE1, NSE2 and NSE3: network security and operations

Palo Alto Networks

Cybersecurity, network security and threat prevention

RG Nets

Advanced networking for real-world deployments

Your development can extend beyond one account. The Shared Team creates cross-training opportunities, while QA or your account lead can arrange customer service coaching or a technical refresher when needed.

Starting Small, Leading Big

Where Your Career Can Go at CallTek

The team members below started in roles like the ones we’re hiring for. Their progression shows the training, certifications, promotions, and leadership opportunities they earned along the way.

Maddy at her workstation in the CallTek office

Maddy

Level 3 Engineer

  1. Jan 2024
    Hired
  2. Feb 2025
    Level 2 certified
  3. Mar 2026
    Level 3 certified
  4. Aug 2026
    Ruckus certified
Terrence wearing a headset at his workstation

Terrence

Level 3 Engineer

  1. Jan 2021
    Hired
  2. Feb 2022
    Level 2 certified
  3. Apr 2023
    Level 3 certified
  4. Aug 2026
    Ruckus certified
Adam at his workstation in the CallTek office

Adam

NOC Escalation Supervisor

  1. Nov 2015
    Hired
  2. Feb 2019
    Level 2 certified
  3. Feb 2021
    Level 3 certified
  4. Jun 2025
    Ruckus certified

Alison Perales

NOC Sr. Operations Manager

Hired February 2013. Level 3 certified by September 2014.

Jenna Cabañero

Supervisor, Shared NOC

Hired November 2020. Level 3 certified in March 2026.

Chase Magsanay

Sr. Supervisor, SNA NOC

Hired June 2008. Level 3 certified by March 2011.

What You Get

Benefits That Reach Beyond Your Shift

Government-mandated benefits are the baseline. These are the practical benefits and extras CallTek adds.

Pay and Bonuses

  • Night differential pay for qualifying hours*
  • Performance and certification bonuses
  • Monthly and quarterly attendance bonuses
  • Referral bonuses*
  • Kudos recognition you can earn throughout the year
  • 13th-month pay*

Time Off

  • Vacation and sick leave, with unused days convertible to cash
  • Five additional days of bereavement leave, plus financial assistance
  • Maternity, paternity, solo parent, and Magna Carta leave

Health

  • HMO within days of onboarding*
  • Up to two dependents after regularization, with 50% of each premium paid by CallTek
  • Life insurance after regularization
  • A yearly health subsidy for medicines and eyeglasses

Every Working Day

  • A free meal every working day
  • Free snacks, drinks, and fruit in the pantry
  • Rice, clothing, and transport allowances*
CallTek team members sharing a meal together
CallTek team members sharing a meal together
CallTek team members sharing a meal together

Team Life

  • Weekly court bookings for volleyball, basketball, and badminton
  • A team socialization budget for every employee
  • Gifts for your birthday and work anniversary

*Benefits may vary by location and country.

Life at CallTek

Life Between Shifts

Your time outside work matters. Across our sites, the calendar includes wellness, sport, and celebrations for onsite, hybrid, and remote teams.

The whole team dressed up for the year-end ball

All Year Round

  • Wellness sessions and fitness activities
  • Sports Day
  • Creative Corner for arts, crafts, and themed activities
  • A quarterly fun run
A team in matching retro outfits at a company event

On the Calendar

  • Summer outing and Family Day
  • Anniversary and Sports Fest
  • Customer Service Month
  • Halloween and the year-end party
  • Valentine’s, Mother’s Day, and Father’s Day
A team dressed as Minions for a themed office celebration
The Blue Penguins team cheering with their flag before a company event
Team members serving food at an office celebration

See what team life looks like across CallTek’s sites. Photos and events are posted as they happen.

Follow CallTek
How We Work

What We Expect From Each Other

Teamwork and Accountability

We back each other up, own our work, and follow through on what we commit to.

Mutual Respect and Open-Mindedness

We listen carefully, speak plainly, and treat every person with respect.

Proactivity and Innovation

We spot problems early, bring forward better ideas, and keep improving how we work.

Honesty and Integrity

We do the right thing, communicate openly, and earn trust through our actions.

Desire for Excellence

We hold a high standard for our work and keep building the skills to meet it.

How to Apply

What Happens After You Apply

  1. 1

    Find Your Role

    Browse live openings on our jobs board and choose the role and site that fit you.

  2. 2

    Apply Online

    Send your application directly to the CallTek recruitment team.

  3. 3

    Talk With Recruitment

    A recruiter will contact you to discuss the role and explain what happens next.

  4. 4

    Train for Your Role

    New hires complete seven days of customer service and communication training, followed by eight days of technical training. Training is onsite in Cebu and General Santos City, or remote where applicable.

Find Your Role and
Apply Today

Apply Now

Looking for Something Else?

Having trouble with a product?

If CallTek supports it under another company’s brand, that company’s support line is the fastest route to help.

Looking for outsourced support?

Book a strategy call with our team.

Questions about a role?

Email joinus@calltekinc.com